Our Experience terms

1.1. What these terms cover. These are the terms and conditions which govern your booking of experiences or any other additional services (which we will refer to together as “Experiences”) with us. Throughout these terms, “you” or “your” refers to you as the guest booking the Experience; and “we” “us”, or “our” refers to Hvar Away. For the terms and conditions that govern your villa booking(s) with us, please visit this page.

1.2. Why you should read them. Prior to making an Experience booking with us, we encourage you to carefully review these terms and conditions. They outline who we are, how we provide Experiences to you, how you and we may amend or cancel your booking, steps to take in case of issues, and other pertinent details.

1.3. Acceptance of these terms. By making any payment to us for an Experience booking, you unconditionally accept these terms and conditions.

2.1. Who we are. We are Hvar Away Limited, a company registered in England and Wales. Our company registration number is 14477470 and our registered office is at Savoy House, Savoy Circus, 78-80 Old Oak Common Lane, London, W3 7DA.

2.2. How to contact us. You can contact us by phoning us at +44(0)203 916 5615 or by writing to us at hello@hvaraway.com or Hvar Away Limited, Savoy House, Savoy Circus, 78-80 Old Oak Common Lane, London, W3 7DA.

2.3. How we may contact you. If we need to communicate with you, we will do so by telephone or by writing to you at the email address you provided during the booking process.

2.4. 'Writing' includes emails. Whenever we refer to 'writing' or 'written' in these terms, that refers to emails as well.

3.1. Your agreement when making a booking. When you make an Experience booking with us, the person who is the individual named as the cardholder or account holder responsible for the initial payment of the Experience is the Lead Booker, and agrees on behalf of all persons in their group that will participate in the Experience that they collectively:

3.2. Who your booking is with. When you book an Experience with us, we act as principal. We engage selected third-party suppliers (referred to as the “Supplier(s)” in these terms) to perform the services on our behalf, but your primary contract is with us.

3.3. Additional agreements. In certain cases (e.g., for vehicle/boat hire or activities with specific legal requirements), the Supplier may require you to enter into additional direct agreements on-site (such as liability waivers, hire contracts, or safety acknowledgments). These are for operational, insurance, or regulatory purposes and do not alter our responsibility to you or your rights under these terms with us.

4.1. How to make a booking. You can initiate an Experience booking before you travel or during your stay by contacting our team (via telephone or email).

4.2. When your booking is confirmed. Your Experience booking is confirmed and a contract between you and us is established once we send you a confirmation document via email containing an Experience booking reference code.

4.3. Your responsibility to check your documents. It is your responsibility to check the confirmation document and any accompanying documents we send to you carefully as soon as you receive them. Should you notice any inaccuracies or omissions, please contact us immediately as it may not be possible to make changes later.

4.4. Your booking reference code. We will issue a booking reference code when your Experience booking is confirmed and it will be included on your confirmation document. To help us assist you more efficiently, please include this reference number whenever you contact us about your Experience.

5.1. The price of your booking. Prices for most Experiences are available on the individual web page for the Experience, although the pricing for some Experiences is available only on request. Prices for some in-villa Experiences (e.g. massage, yoga, and chef service) are also quoted in the villa guidebook, which will be sent to you once full payment for your villa booking has been made.

5.2. How you can pay. For all Experience bookings, we will provide you with a payment link to facilitate the payment (either a booking deposit or the full balance, depending on the terms of the specific Experience). Payment links allow payment via debit/credit cards (including Visa, Mastercard, American Express, Diners, Discover) and wallets (including Apple Pay and Google Pay). We also accept payments by bank transfer, upon your request. In such circumstances, we will send you an invoice with our bank details specified therein. We are not responsible for any currency conversion charges or fees charged to you by your bank or any other financial institution. It is not possible for you to make any booking payments upon arrival, i.e. by cash or card.

5.3. The currencies you can pay in. All prices displayed on our website are quoted in Euros (EUR). When making payment via payment link, you may choose to complete your payment in Euros, or in your home currency. If you select a currency other than Euros, the final amount will be converted using the exchange rate applied by the payment processor at the time of transaction.

5.4. If we made a pricing error. Despite our best efforts, occasionally a situation can occur where some of the Experiences advertised may have been incorrectly priced. In cases where the correct price of the Experience is lower than our stated price, we will charge the lower amount. If the correct price exceeds the amount quoted to you, we will advise you and seek your guidance before confirming or cancelling your booking.

5.5. If local payment is needed. For those Experiences where additional local payment is required, e.g. for boat fuel, you must ensure that you are able to pay using a method that the Supplier is able to accept. Note that many Suppliers only accept cash payments in euros, and may not have credit or debit card facilities. If you are uncertain about the accepted payment method for your specific Experience, please ask us.

5.6. Price changes after booking. Once the price for your selected Experience (and based on your group composition) is confirmed at the time of booking, the price is guaranteed and will not increase. The only exceptions are in the case of a pricing error (as outlined in clause 5.4) or changes to your booking requested by you that necessitate a price adjustment.

5.7. Payment schedule. The required payments and their due dates depend on how far in advance of your arrival date at the villa you make your Experience booking.

Experience bookings made more than 60 days before arrival at your villa:

Experience bookings made 60 days or fewer before arrival:

5.8. Your right to initiate a chargeback. We reserve the right to take appropriate action if you initiate a chargeback that we determine, in our reasonable discretion, to be unjustified (whether fraudulent or otherwise). This may include pursuing recovery of the disputed amount, along with any associated costs, administrative expenses, and legal fees incurred by us, through any lawful means available.

We treat chargeback abuse seriously and will not hesitate to defend legitimate charges. Examples of unjustified chargebacks include, but are not limited to:

6.1 How to request a change. If you wish to amend your Experience booking after receiving your confirmation document, please inform us in writing at the earliest opportunity. We will advise you whether the requested change can be accommodated. If the change is feasible, we will inform you of any resulting adjustments to the price or other terms, and seek your confirmation to proceed. Should the change not be possible, or if the implications (such as a higher price) are not acceptable to you, you retain the option to cancel your booking in line with Section 7.

6.2. Changing your group’s details. Changes to your travel group can be made as follows:

6.3. Transferring your booking to someone else. If you wish to transfer your booking to another individual, such individual(s) (the transferee) must agree to be bound by these terms and conditions, and fulfil all requirements of the original booking. We retain the right to decline the transfer if, in our reasonable judgement, the Experience is deemed unsuitable for the intended transferee. Failure to meet these transfer conditions will result in the booking being considered cancelled by you, and you will be liable for cancellation charges as outlined in Section 7.

6.4. Changing the dates of your booking. If you wish to reschedule your booking to different dates within the same calendar year for the same Experience, kindly notify us as soon as you can. We will check the availability of the alternative date and inform you of any applicable price increases as a result of the date change. Please note:

If you wish to reduce the duration of your booking, the nights removed will be treated as cancelled. That portion of the booking will be subject to the cancellation charges set out in Section 7.

Should you choose to reschedule your Experience booking to a date in the next calendar year or beyond, this will be considered a cancellation of your original booking, and a new booking will need to be made. Cancellation charges will be applicable to the initial booking (refer to Section 7).

6.5. Changing the Experience you have booked. If you wish to change the Experience you have booked, this will be treated as a cancellation of your original booking, and a new booking will be initiated for the new Experience. Cancellation charges will be applicable to the initial booking (refer to Section 7).

7.1. Your right to cancel your booking. You may cancel your booking at any time before your scheduled arrival. To proceed with cancellation, the Lead Booker must notify us in writing via email at hello@hvaraway.com. Your cancellation notice will be deemed effective upon our receipt of it.

7.2. Cancellation policy and charges. Where you cancel a confirmed Experience booking, cancellation charges may apply and you will be required to pay those cancellation charges. The cancellation policy for each Experience is typically specified on its individual webpage. If no specific policy is listed there, or if you book a service or Experience that does not have a dedicated webpage, the default cancellation policy outlined in the table below will apply.

7.3. Cancelling a booking where shopping has already been completed. Should you cancel a chef service or grocery shopping service within 48 hours of the scheduled start time, and if the shopping has already been completed, you will also be responsible for covering the cost of the shopping upon presentation of the receipt.

7.4. Cancelling a car rental or land transportation booking. Should you cancel a vehicle rental or land transportation booking, the cancellation policy outlined in the table below will apply.

7.5. How we will refund you. In the event of a refund owed to you following your cancellation of an Experience booking, we will reimburse you the total price you have paid for the booking, minus the relevant cancellation charge. This refund will be processed via the payment method you originally used for payment, within 7 days.

7.6. Travel insurance. We strongly recommend that you arrange comprehensive travel insurance at or before the time of booking (see clause 9.1. for additional details). An appropriate policy should cover a variety of risks, including but not limited to cancellation or curtailment, medical emergencies, personal liability, and loss or damage to personal possessions. Depending on the circumstances of any cancellation, you may be entitled to recover the applicable cancellation charges (subject to any policy excess) through your insurance provider. All claims must be submitted directly to your insurer; we can provide a cancellation invoice on request if needed. If you decide not to purchase travel insurance, you will be at risk and solely responsible for any losses or costs that arise and that otherwise would have been covered by such a policy.

8.1. If you do not pay your balance. We reserve the right to cancel your Experience booking if you fail to pay the balance of the booking payment by the time it is due. Any such cancelled bookings will be subject to the cancellation policies as set out in Section 7.

8.2. If you do not provide us with accurate details of your travel group. We reserve the right to terminate your booking if either we or the Supplier ascertains that the actual number of participants exceeds the number specified on your confirmation document and exceeds the maximum capacity of your chosen Experience.

8.3. If we need to make a change or cancellation to your booking. If, due to Events Beyond Our Control (as defined in Section 12) or in other circumstances (e.g. anticipated weather that impact health and safety) that mean we are forced to cancel your booking or we needed to make a significant change to your booking, the following will apply:

If you do not respond within the timeframe we specify (typically 7 days), or if you opt not to accept the changes or an alternative, we will treat the booking as cancelled and issue a full refund. As with cancellations, we regret that we cannot provide further compensation or cover any incidental costs or expenses arising from such changes.

9.1. Checking suitability. Please ensure you review all details of your selected Experience and verify its suitability for you at the time of booking. Certain Experiences (such as helicopter rides, rock climbing, boat tours, etc.) may entail a degree of risk or necessitate a certain level of physical fitness. If you have any uncertainties regarding the nature of the Experience (including any fitness requirements), please reach out to us so we can offer guidance before finalising your booking.

9.2. Complying with instructions. You must comply with any reasonable instructions from us or the Supplier during the Experience, and sign any required Supplier agreements on-site where necessary (as noted in 3.3). Failure to do so may affect performance or your entitlements.

9.3. Travel insurance. We strongly advise you to arrange comprehensive travel insurance that fully meets your specific requirements. It is your responsibility to ensure the policy provides adequate coverage for all planned Experiences during your trip, as well as for potential cancellation or curtailment, medical treatment and repatriation costs, and personal liability. If you intend to participate in any additional activities while at your destination, verify that your policy includes them beforehand. We recommend reviewing your policy documents thoroughly and carrying them with you on your trip. Should you decide to travel without sufficient insurance, this will be solely at your own risk. We accept no liability for any losses beyond our responsibilities set out in Section 10.

9.4. Behaviour during your Experience. You and all members of your travel group are expected to behave in a considerate and responsible manner at all times. If, in our reasonable opinion, or that of the Supplier, or other relevant authority, your conduct (or that of anyone in your travel group) is causing, or is likely to cause, distress, danger, or unabated disturbance (after notification) to others, or damage to the Supplier’s property, we (and our Suppliers) reserve the right to terminate your booking arrangements immediately with no further liability to you.

In such circumstances, you and/or the relevant members of your travel group will be jointly and severally liable for any loss or damage caused by your actions, and payment in full must be made directly to us, either before the end of the Experience if the damage is identified during your Experience, or promptly via a payment link we provide if discovered afterwards.

Without prejudice to any of the rights that the Supplier has against you, your contractual liability for any damage caused is directly with us, not the Supplier. Failure to settle these amounts will make you liable for any subsequent claims (including our legal costs) brought against us as a result of your conduct, as well as all expenses we incur in pursuing recovery from you. You will be held responsible for any of the actions or conduct of other guests or individuals unconnected with your booking but who participate in the Experience under your invitation.

9.5. Commercial filming or photography. Commercial or editorial filming and photography are strictly prohibited during our Experiences without our prior written consent. If you intend to conduct such activities during your Experience, you must inform us in advance and enter into a separate licence agreement with us. Should you proceed with commercial or editorial filming/photography without obtaining this permission, you will be responsible for compensating us for any lost revenue and other reasonably incurred losses arising from your unauthorised use.

10.1. Our duty to use reasonable skill and care. We have a duty to select our Experience providers with reasonable skill and care. We have no liability to you for the actual provision of the Experience, except in cases where it is proved that we have breached that duty and damage to you has been caused. Therefore, provided we have selected the Experience provider with reasonable care and skill, we will have no liability to you for anything that happens during the Experience, or any acts or omissions of the Experience provider or others.

10.2. Our responsibility for your actions or those of third parties. We will not be liable for any injury, illness, death, loss (including loss of possessions or enjoyment), damage, expense, cost, or other claim of any description arising from:

10.3. We do not have responsibility for anything we do not provide. We accept no responsibility for any services or facilities that do not form part of our agreement with you. This includes, but is not limited to, any additional services or facilities provided by the Supplier or any third party that are not advertised by us as included in your Experience booking and that we have not specifically agreed to arrange.

10.4. Our responsibility for unforeseeable losses. We accept no liability for any damage, loss, expense, or other amounts of any nature that:

10.5. We do not in any way exclude or limit our liability to you where such exclusion or limitation would be unlawful. This includes liability for death or personal injury resulting from our negligence or the negligence of our employees, agents, or Suppliers, as well as liability for fraud or fraudulent misrepresentation.

11.6. Limits to our liability. We limit the compensation amount we may be obligated to pay if we are found liable to you, as outlined below:

10.7. Pandemic limitation of liability. We acknowledge our respective responsibilities to adhere to any official pandemic directives issued by governments or local authorities, both in the UK and in Croatia. Notwithstanding this, we will not be liable for any refunds, compensation, costs, expenses, or other losses you may suffer as a direct or indirect result of a pandemic or related outbreak.

11.1. How and when to notify us if there is a problem. If you experience any problem or lack of conformity with your Experience during its performance, please notify the Supplier (or their representative on-site) immediately so the issue can be addressed at the time. You should also contact us as soon as possible – we will take prompt steps to assist and, where appropriate, resolve the matter on the spot. It is only if you do this that we will have adequate opportunity to put matters right whilst your booking is underway.

11.2. If you are still unhappy after your Experience. If the issue cannot be resolved during the Experience, or if you remain dissatisfied afterwards, please contact us as soon as possible and no later than 14 days after your return. We take all complaints seriously and will conduct a thorough investigation. An acknowledgement of your complaint will be provided within 7 days and a detailed response will be provided to you as promptly as possible thereafter. Please note that, as our investigations frequently require gathering information from multiple sources, this process may take up to several weeks.

12.1. Definition of 'Events Beyond Our Control'. 'Events Beyond Our Control' refer to circumstances that are beyond our or the Supplier’s control, the repercussions of which could not have been avoided even with all reasonable precautions taken. Such scenarios may include but are not limited to, whether realised or impending: warfare, civil unrest, terrorist acts, labour disputes, natural or nuclear catastrophes, adverse weather conditions, flooding, epidemics and pandemics, fires, closures, restrictions, or congestion at airports, ports, or airspaces, flight or entry constraints imposed by regulatory authorities or other entities, travel advisories issued by the FCDO against visiting specific destinations, and any other governmental travel restrictions.

12.2. Responsibility for Events Beyond Our Control. Unless specified otherwise elsewhere in these terms, we have no liability, including for compensation, costs, and expenses, in instances where the fulfilment of our obligations under these terms is impeded or affected by Events Beyond Our Control, resulting in any damage, expense, or loss to you.

13.1. Photos and videos. The photos and videos in our promotional and marketing materials, including those on our website, are intended to provide a general overview of the Experiences in our portfolio. Certain aspects of the Experience may have altered by the time of your stay, such as, but not limited to, photos of beaches that are susceptible to significant climatic and natural occurrences, such as erosion and storms. While we strive to notify you of any notable alterations, we cannot be held accountable for such natural occurrences.

13.2. Our marketing materials. Our marketing materials and website are solely our responsibility. They are not published on behalf of, nor do they obligate, any independent organisation whose services are highlighted therein.

13.3. Copyright materials. Our website and marketing materials contain copyright material, trade names, and other proprietary information, including, but not limited to, text, software, photos, graphics, and videos. The entire contents of the website are protected by copyright law. Unauthorised users may not modify, publish, transmit, participate in the transfer or sale, create derivative works, or in any way use or exploit, maliciously or otherwise, any of the content, in whole or in part. Any breach of copyright and/or malicious action will result in appropriate claim for damages and costs.

14.1. How we may use your personal data. We only use your personal information as set out in our Privacy Policy.

15.1. Transfer of this contract. We reserve the right to transfer our rights and obligations under these terms and conditions to a third party. Should this occur, we will notify you in writing and ensure that the transfer does not diminish or affect your rights under the contract. You are permitted to assign your rights and obligations under these terms to someone else only if we provide our written consent beforehand.

15.2. If any part of this contract is deemed unlawful by a court, the rest will continue in force. Each paragraph of these terms operates independently. If any court or relevant authority determines any of them to be unlawful, the remaining paragraphs will remain in full force and effect.

15.3. Even if we delay enforcing this contract, we can still do so later. Although we may delay enforcing these terms, we retain the right to enforce them in the future. Our failure to immediately require your compliance with any provision of these terms, or our delay in taking action against you for any breach of this contract, does not waive your obligation to fulfil those requirements, nor does it preclude us from pursuing action against you at a later time. For instance, if you fail to make a payment and we do not pursue it immediately, we reserve the right to require you to make payment at a later date.

15.4. The laws that govern these terms.These terms and conditions are written and governed in accordance with English law.