Our Rental Terms

1.1. These are the terms and conditions (“Rental Terms”) that relate to booking(s) of villas and holiday homes (“Accommodation”) with Hvar Away (“Bookings”). For the terms and conditions that relate to Experience booking(s), please visit this page. Throughout these terms, “you” or “your” refers to you as the guest (“Guest”) booking the Accommodation; and “we” “us”, or “our” refers to Hvar Away.

1.2. Prior to making a Booking with us, it is important that you carefully review these Rental Terms. They outline who we are, the provision of Accommodation to you, procedures for modifying or terminating the contract, steps to take in case of issues, and other relevant details.

1.3. These Rental Terms constitute a legally binding agreement between you and Hvar Away (as defined below) and, as set out in the Guest/Owner Agreement(which is incorporated herein) between you and the owner of the Accommodation (“Owner”). By making a Booking with us, you accept these Rental Terms and the terms of the Guest/Owner Agreement.

1.4. These terms do not apply to Bookings for Villa Verde, Villa Azzurro, and Villa Terra Rossa. Bookings for these villas are governed by separate rental terms and conditions, viewable here.

2.1. We are Hvar Away Limited, a company registered in England and Wales. Our company registration number is 14477470 and our registered office is at Savoy House, Savoy Circus, 78-80 Old Oak Common Lane, London, W3 7DA. We are the operator of the website www.hvaraway.com, a platform which allows Guests to book Accommodation in Croatia for holiday and short-term occupation.

2.2. You can contact us by telephoning our team at +44203 916 5615 or by writing to us at hello@hvaraway.com or at Hvar Away Limited, Savoy House, Savoy Circus, 78-80 Old Oak Common Lane, London, W3 7DA.

2.3. In the event that we need to communicate with you, we will do so via telephone or by sending written correspondence to the email address you provided during the booking process.

2.4. The term "writing" includes emails. Whenever we refer to "writing" or "written" in these terms, it refers to emails as well.

3.1. When you make a Booking with us, the person who is named on the Reservation Confirmation on our website is the Lead Booker, and agrees on behalf of all persons in their booking group that they collectively:

3.2. You have various options to initiate a Booking: you can call us, submit an online enquiry through our website, chat with us on Whatsapp, send an email, or coordinate with your travel agent. Additionally, you can make a Booking directly through our online booking platform.

3.3. It's essential for you to check that your chosen Accommodation aligns with your needs. You are responsible for adequately reviewing the listing and local area description to ensure your selection is the most suitable option for you. If you or any member of your group have specific requirements or requests, we would recommend that you reach out to us before finalising your Booking.

3.4. You must correctly inform us of your group composition (number of adults and children) at the time of Booking. When you arrive at the Accommodation, you will need to provide your check-in agent with photographs of your identification documents (EU only) or passports of all persons in your group. These details are required to complete the applicable online registration of your stay in accordance with Croatian law. The use of your chosen Accommodation, its grounds and amenities, is strictly reserved for those people registered as guests upon arrival. Seeking our prior written consent is necessary if you intend to invite additional individuals to the Accommodation during your stay, regardless of whether they will be staying there overnight.

3.5. In the event that we are unable to accept your Booking, we will notify you in writing. If payment has already been made, we will promptly issue a refund. This may occur if your selected Accommodation is unavailable or if we have identified errors in the Accommodation's price or description.

3.6. A unique reference number will be assigned to your Booking, which will be indicated on your Reservation Confirmation document. When contacting us regarding your Booking, providing the booking reference number will assist us in efficiently addressing your enquiries.

4.1. Our acceptance of your Booking takes place when we send you a confirmation email containing your Reservation Confirmation, at which point the Guest/Owner Agreement between you and the Owner is entered into. Hvar Away is not a party to the Guest/Owner Agreement and acts exclusively as an agent and is therefore liable only as an agent (refer to Section 11 for further details).

4.2. Upon receipt of the Reservation Confirmation and any accompanying documents, it is your responsibility to carefully review them. Should you notice any inaccuracies or omissions, please contact us immediately, as amendments may not be feasible at a later stage. It’s particularly important to ensure that the name on the Reservation Confirmation precisely matches the name on your passport or ID document.

5.1. Our website displays prices in euros (EUR), and all Booking payments are processed in euros (EUR) as well. The total amount payable (“Total Amount Payable”) for your Booking comprises the charges for the accommodation (“Accommodation Charges”), which includes Croatian VAT and tourist taxes, and any additional fees such as cleaning fees and pet fees (“Additional Guest Fees”). The Total Amount Payable will be presented to you during the booking process and displayed on your Reservation Confirmation document. While we make every effort to ensure the accuracy of prices provided to you, please refer to clause 5.2 for our procedure in case of price errors.

5.2. Despite our best efforts, occasionally a situation can occur whereby some Accommodations advertised may be inaccurately priced. In cases where the actual price of the Accommodation on your Booking dates is lower than our stated price, we will charge the lower amount. However, if the correct price exceeds the amount quoted to you, we will seek your guidance before confirming your Booking. In instances where a pricing error is clear and obvious, and could reasonably have been identified by you as an error, we reserve the right to cancel the Booking and refund any payments you have made.

5.3. Upon confirmation of the price for your selected Accommodation at the time of Booking, the price is guaranteed and will not be subject to increase (unless amendments are made to your Booking at your request).

5.4. We accept and encourage payments via our website’s payment processor, Stripe. Stripe’s permitted payment methods are: debit/credit cards (including Visa, Mastercard, American Express, Diners, Discover) and wallets (including Apple Pay and Google Pay). It is not possible for you to make any booking payments upon arrival, i.e. by cash or card. We are not responsible for any currency conversion charges or fees charged to you by your bank or any other financial institution.

5.5. We also accept payments by bank transfer, upon your request. In such circumstances, we will send you a Payment Request document with our bank details specified therein. The Reservation Confirmation will be issued once funds have been received.

5.6. The timings and amount of your payment(s) depend on the number of days before your arrival date when you make your Booking, as set out below.

For Bookings made more than 60 days in advance of your arrival date, the following conditions apply:

For Bookings made 60 days or less in advance of your arrival date, the following conditions apply:

5.7. Your right to initiate a chargeback on the payment card is subject to the provisions as set out in Section 8. “Complaints & Dispute Resolution” in the Guest/Owner Agreement. If you do not comply with these provisions in the Guest/Owner Agreement before making a chargeback request, or if you make a payment for a Booking and later dispute this legitimate charge by raising an unmerited chargeback (as determined by us in our sole discretion), whether fraudulently or otherwise, then we may take such steps as we deem fit (including using any lawful means) to recover all monies from you resulting from such unmerited chargeback together with our costs and expenses in doing so. We will not tolerate chargeback fraud.

An unmerited chargeback includes, but is not limited to:

6.1. Should you wish to make changes to your Booking after the Reservation Confirmation document has been issued, excluding a change of Accommodation (refer to clause 6.5 for further details), it is essential to notify us promptly in writing. We will assess if the requested change is workable and inform you accordingly. If the change is workable, we will outline any adjustments to the Accommodation Charges and/or Additional Guest Fees, or other necessary alterations resulting from your request, and will seek your confirmation before proceeding with the proposed change. In the event that the change cannot be accommodated or if the associated consequences, such as an increased price, are unacceptable to you, if you subsequently choose to cancel your Booking, this will be subject to the cancellation policy set out in Section 7.

6.2. Changes to your group size can be made as follows:

6.3. Should you wish to transfer your Booking to another individual, such individual(s) (the transferee) will need to confirm that they will be bound by these terms and conditions and fulfil all requirements outlined in the original Booking. We retain the right to decline the transfer if, in our reasonable judgment, the Accommodation is deemed unsuitable for the intended transferee. Failure to meet these transfer conditions will result in the Booking being considered cancelled by you, and you will be liable for cancellation charges as outlined in Section 7.

6.4. If you wish to reschedule your Booking to a different date within the same calendar year and at the same Accommodation, kindly notify us as soon as you can. We will check the availability of the alternative date and inform you of any applicable price increases as a result of the date change. Any requests for date changes must be submitted at least 60 days prior to your scheduled arrival date; otherwise, cancellation charges will be incurred as set out in Section 7. Please note:

Should you choose to reschedule your Booking to a date in the next calendar year or beyond, this will be considered a cancellation of your original Booking, and a new Booking will be necessary. Cancellation charges will be applicable to the initial Booking (refer to Section 7).

6.5. If you wish to change the Accommodation you have reserved, this will be regarded as a cancellation of your original Booking, and a new Booking will be initiated. Cancellation charges will be applicable to the initial Booking (refer to Section 7).

7.1. You have the option to cancel your Booking at any time before your scheduled arrival. To proceed with cancellation, the Lead Booker must notify us in writing via email at hello@hvaraway.com. Your cancellation notice will be deemed effective upon our receipt of it, at which time we will confirm receipt of your notification to cancel. Please note that cancellation charges will be applicable (as outlined below in clause 7.2), unless advised otherwise at the time of Booking.

7.2. In determining the cancellation charges detailed in the table below, we have considered anticipated cost savings and the potential income from a replacement booking of the Accommodation, as far as reasonably can be predicted for your Booking. Where the cancellation charge is indicated as a percentage, it is calculated based on the Accommodation Charges displayed on your Reservation Confirmation document.

7.3. Please note that you do not have a legal right to change your mind and cancel your Booking within 14 days and receive a refund. This right, under the Consumer Contracts Regulations 2013, does not apply to bookings of property accommodation.

7.4. In the event of a refund owed to you following your cancellation of a Booking, we will reimburse you the Accommodation Charges you have paid minus the relevant cancellation charge, as well as the full amount of any Additional Guest Fees you have paid. This refund will be processed via the payment method you originally used, within 7 days.

7.5. It is mandatory for you to obtain comprehensive travel insurance either before or at the time of Booking (refer to section 9 for additional details). Depending on the cause of cancellation, you maybe able to recover any cancellation charges (minus any relevant excess) in accordance with the terms of your insurance policy. Claims must be submitted directly to your insurance provider, and upon request, we can provide a cancellation confirmation document.

8.1. We reserve the right to cancel your Booking and retain your booking deposit if you do not pay the remaining balance of the Total Amount Payable by the time it is due, which is 60 days prior to your scheduled arrival date.

8.2. We reserve the right to cancel your Booking if either we or the Owner ascertains that the actual number of individuals (including adults and children) staying at the Accommodation surpasses the number specified on your Reservation Confirmation, and you have failed to notify us in advance. In such a scenario, no refunds will be issued, and we will have no further liability to you.

8.3. In certain circumstances, as set out in Section 12 “Events Beyond Our Control”, we may have to make significant amendments to or cancel your Booking due to Events Beyond Our Control. In such circumstances, we will refund you any funds you have paid to us for your Booking. However, we regret to inform you that we cannot make payment on any claims for compensation or cover any costs or expenses you may incur as a result. As set out at 7.5. and 9.1. below, it is required that you obtain travel insurance for your Booking. You should ensure that this includes coverage for such situations where we must cancel your Booking.

8.4. In cases where we must significantly amend or cancel your Booking due to reasons within our reasonable control and where we cannot provide a suitable alternative Accommodation, you will receive a complete refund of all monies you have paid for the Booking. Nonetheless, we shall not be held liable for any further obligations, and we are unable to cover any expenses or losses resulting from such changes or cancellations.

9.1. It is your responsibility to ensure that you purchase travel insurance that is suitable and comprehensive for your specific travel requirements. This includes verifying that it covers all planned activities and safeguards you against cancellation, medical expenses, repatriation costs, and personal liability claims. Prior to engaging in any additional activities during your trip, please verify the coverage provided by your insurance policy. It is essential to carefully review the details of your policy and carry them with you. In the event that you travel without adequate insurance coverage, we are not responsible for any losses incurred by you for which insurance could have otherwise covered.

9.2. Before booking the Accommodation, you are required to familiarise yourself with the House Rules applicable to your selected Accommodation. House Rules are specified on the web page for each villa. The House Rules are also provided in the Villa Guidebook, which is sent via email once full payment for your stay has been made.

9.3. The amount of the Damages Deposit applicable to the Accommodation you have booked is specified on the web page for each villa on our website. The Damages Deposit is pre-authorised on your card and serves as a security to protect against damages to the Accommodation (where we state “damage(s)”, this also refers to items that are missing from the Accommodation’s inventory after you depart) and any additional charges arising from such damage caused by you during your stay.

We will send the you the authorisation link for the Damages Deposit via email no later than 5 days before the your arrival date, which you must complete 48 hours prior to your arrival. Within one week of your departure, any claims for damages will be communicated to you. If no damage has been caused to the Accommodation, the full amount of the Damages Deposit will be released.

We will notify you of any deductions from the Damages Deposit within 24 hours of making the deduction, together with the Owner's reasons for the deduction, along with supporting evidence. You expressly authorise us to deduct from your payment card the cost of any damage to the Accommodation and its contents, (other than reasonable wear and tear), which occurred during your stay up to the value of the available Damages Deposit (after taking into account any other claims on the Damages Deposit).

Any complaints you may have in relation to deductions made from the Damages Deposit should be addressed in accordance with Section 8 “Complaints & Dispute Resolution” of the Guest/Owner Agreement.

9.4. We advise you to review the official travel guidance provided by your country of residence before making a Booking, to ensure you make an informed decision regarding travel to Croatia. Additionally, we recommend revisiting this guidance prior to your departure.

9.5. You are expected to adhere to orderly and acceptable conduct standards during your stay at the Accommodation, in addition to all of the House Rules. If, in our assessment, or in the assessment of the Owner, villa staff, suppliers, or any other authoritative figure, your behaviour or that of any member of your group is causing or likely to cause distress, danger, annoyance, or property damage, the Owner (and us, on their behalf) reserves the right to terminate your Booking with immediate effect and without further liability to you. You and your group may also be held accountable for any loss or damage resulting from your actions, with you and each member of your group individually and jointly responsible (see 9.3. above).

9.6. Commercial and/or editorial filming and photography may be permitted (but not in all circumstances) at our Accommodations, subject to our prior written consent whereby specific conditions may be applicable.

9.7. Events hosting, whether commercial (such as retreats, executive training) or non-commercial (such as weddings, anniversary parties), is prohibited at any of our Accommodations unless prior written consent has been obtained. This includes payment of any associated charges or surcharges resulting from your request. Additional specific conditions may apply in certain cases, and you will be informed of these conditions before your request is approved.

9.8. It is your responsibility to ensure you take adequate security precautions at all times. This includes when you are absent from the Accommodation, spending time in the garden or pool area, and during night-time rest. These measures may include, as applicable: securing doors, closing and securing windows and shutters, and safeguarding valuables in a safe. Failure to heed these reasonable precautions can not only result in your own losses, but will also render you liable for any damage to property or loss of Accommodation inventory incurred as a result. Your personal liability insurance may also be compromised or invalidated.

9.9. You are accountable for verifying and meeting the passport, visa, health, and immigration prerequisites relevant to your travel plans. It is essential to verify these requirements with the appropriate embassies, consulates, and medical professionals, taking into account your individual circumstances. As requirements may change, it is crucial to be aware of the current regulations well in advance of your departure. We are not responsible for any travel disruptions or losses incurred due to non-compliance with passport, visa, immigration, or health requirements. You agree to indemnify us for any fines or losses incurred as a result of your failure to adhere to these requirements.

10.1. Should you encounter any issues with the Accommodation upon arrival or during your stay, please inform us as soon as reasonably possible, either in writing or via telephone. Our team will make every effort to assist you, and by doing so, we can address the matter at the earliest opportunity.

10.2. If you have a complaint or wish to file a claim, please contact us within 14 days of your return. Your complaint or claim will be fully investigated, and a comprehensive response will be provided to you as soon as possible.

11.1. We are committed to selecting the Accommodations and Owners with reasonable skill and care. Our liability to you is limited to instances where it is demonstrated that we have failed in this duty and resulting damage has occurred. Therefore, unless it is proven that we have been negligent in our selection of the Accommodation and/or Owner, we shall not be held liable for any incidents or actions that take place at the Accommodation.

11.2. Additionally, we shall not be liable for any injury, illness, death, loss (including loss of possessions or enjoyment), damage, expense, cost, or any other claim of any kind arising from:

11.3. We do not accept responsibility for any services that do not form part of the Guest/Owner Agreement that is executed at the time of Booking. This includes any extra services or amenities that the Owner or any other provider agrees to provide, which are not explicitly advertised on our website (or through us) as part of your booking, and for which we have not agreed to organise. Additionally, this includes any excursions or activities you procure independently during your trip.

11.4. We cannot be held liable for any damages, losses, expenses, or other sums of any nature that, based on the information provided to us by you regarding your Booking prior to our acceptance, could not reasonably have been anticipated if we were to breach our contract with you. This also applies to situations not resulting from any contract breach or fault on our part, or in cases where we are accountable, along with our suppliers. Furthermore, we are not liable for any expenses or losses related to or arising from any business activities (including, but not limited to, self-employed earnings loss) or any form of indirect or consequential loss.

11.5. We do not in any way exclude or limit our liability to you where such exclusion or limitation would be unlawful. This includes liability for death or personal injury resulting from our negligence or the negligence of our employees, agents, or subcontractors, as well as liability for fraud or fraudulent misrepresentation.

11.6. We restrict the compensation amount we may be obligated to provide you if found liable, as outlined below:

11.7. We acknowledge our respective responsibilities to adhere to any official COVID-19 (or similar pandemic) directives issued by governments or local authorities, both in the UK and in Croatia throughout your stay at the Accommodation. However, it's important to understand that we bear no liability for any refunds, compensation, costs, expenses, or other losses of any nature incurred by you as a result of COVID-19 or other pandemic occurrences.

12.1. Within these terms, "Events Beyond Our Control" refers to circumstances that are beyond our or the Owner’s influence, the repercussions of which could not have been avoided even with all reasonable precautions taken. Such scenarios may encompass, but not be limited to, whether realised or impending: warfare, civil unrest, terrorist acts, labour disputes, natural or nuclear catastrophes, adverse weather conditions, flooding, outbreaks of disease (including, but not limited to, the ongoing effects of the COVID-19 pandemic), fires, closures, restrictions, or congestion at airports, ports, or airspaces, flight or entry constraints imposed by regulatory authorities or other entities, travel advisories issued by the FCDO against visiting specific destinations, and any other governmental travel restrictions.

12.2. Unless specified otherwise elsewhere in these terms, we bear no responsibility, including for compensation, costs, and expenses, in instances where the fulfilment of our obligations under these terms is impeded or affected by Events Beyond Our Control, resulting in any damage, expense, or loss to you. (We advise that you should check your insurance policy to ensure you are covered for such circumstances).

13.1. Swimming pools and hot tubs inherently come with certain risks. It is essential that you and all members of your group exercise appropriate caution when using or being near any swimming pools or hot tubs at the Accommodation. It is essential to familiarise yourselves with the depth(s) (including any changes in depth) and layout of the pool (including any infinity edges) by physically inspecting it before use. Please be aware that depth markings may not always be accurate. All individuals should walk, rather than run, around or near the pool and carefully read any pool notices and our health and safety recommendations provided in the Villa Guidebook and on our website. It is mandatory to refrain from diving into the pool at any time or entering it while under the influence of alcohol. Furthermore, it is essential to inspect the pool daily before use and promptly report to us any apparent defects. While many pools are unfenced, if you require a fenced pool, you must notify us of this requirement prior to making your Booking to allow us to accommodate your request. Regardless of whether the pool is fenced or not, children must be supervised at all times by a responsible adult. Neither we nor the Owner bear any liability for any death or personal injury arising from the use of or associated with the swimming pool, except to the extent that such liability cannot be excluded by law; please refer to Section 11 for further details.

13.2. Certain Accommodations in our portfolio are situated within extensive grounds, which may be unfenced, and therefore you and your group should take appropriate caution when exploring them. These grounds may feature drops and/or uneven terrain, presenting inherent risks that require supervision, particularly for children. For detailed guidance specific to your Accommodation, please consult the Villa Guidebook and the villa page on our website.

13.3. Several of our Accommodations also feature balconies and/or terraces, some accessible via non-railed or uneven staircases, posing potential risks such as drops and other hazards. Individuals with limited mobility may find these areas unsuitable. Exercise additional caution when using these facilities and ensure that children are always supervised, strictly prohibiting them from climbing on railings or walls. Neither we nor the Owner assume any liability for any death or personal injury resulting from the use of or associated with the terrace(s), except where such liability cannot be excluded by law; please refer to Section 11 for further details.

14.1. If you have any specific requests, please inform us at the time of Booking. While we will make every effort to communicate any reasonable requests to the respective Owner, we cannot guarantee their fulfilment unless we explicitly confirm as such in writing. Please note that our inability to meet a special request does not constitute a breach of contract on our part. Merely noting or forwarding a special request to the Owner, or including it on your Reservation Confirmation document or other documentation, does not ensure its fulfilment. All special requests are subject to availability until confirmed in writing. We regret that we cannot accommodate conditional bookings, i.e., those contingent upon the fulfilment of a particular request. Such bookings will be treated as "standard" Bookings, governed by the aforementioned provisions on special requests.

14.2. We partner with a summer camp provider and are able to recommend them. We have a policy of not recommending or endorsing in-villa babysitting providers as we do not believe we are in a position to do so. While we acknowledge that many of our guests may require these services when booking a property, we recognise the safety, security, and suitability concerns that parents have when sourcing babysitting providers. Therefore, it is incumbent upon guests to ensure their comfort and conduct their own due diligence on such providers. It is important to note that the majority of these providers may lack official childcare qualifications. Any arrangements for babysitting made with the local staff at the property are entirely at your discretion. We are not in a position to assess or screen local staff for suitability to provide babysitting services, and consequently, we cannot assume any responsibility or liability for such arrangements.

14.3. If you or any member of your group has a medical condition, disability, or reduced mobility that might impact any aspect of your Booking (or the booking process), please notify us before confirming your Booking. This allows us to offer guidance regarding the suitability of your selected Accommodation and provide assistance throughout the process. Regardless, it is essential to provide us with comprehensive written details at the time of booking. If the condition, disability, or reduced mobility arises or worsens after booking, please inform us as soon as you become aware of it.

14.4. We are not medical professionals. In the event of a medical emergency during your holiday, please contact local medical services for treatment necessary. The expenses associated with such treatment are your responsibility. It's important to note that medical practitioners in Croatia may primarily communicate in their native language. While our local team will always try their best to offer assistance if needed, we cannot be responsible for any aspect of the provision of medical treatment during your holiday.

15.1. Please be aware that many of our Accommodations are situated in rural settings, where wildlife such as animals and insects are integral parts of the natural landscape. Encounters with animals like rodents, snakes, boars, or local cats (stray or belonging to nearby residents), as well as insects such as wasps, bees, mosquitoes, flies, ants, scorpions, or spiders, are not uncommon. These creatures may be attracted to swimming pools, nearby bodies of water, local vegetation, and leftover food from al fresco dining. We recommend keeping doors and windows closed whenever feasible and promptly clearing away all food remnants after meals, whether indoors or outdoors. Please refrain from intentionally feeding local animals, as it may encourage them to return and to future guests who may not be so appreciative.

15.2. If you have allergies triggered by animals, kindly inform us before making a Booking. We cannot guarantee the absence of animals or confirm a lack of their presence previously. We can suggest Accommodations where the likelihood of encountering animals is reduced, for instance, we can recommend Accommodations where Owners have indicated they do not allow animals.

15.3. If an Accommodation allows for pets to stay with you (subject to agreement), it will be referred to as Pet-Friendly on the villa page on our website. If the Accommodation is marked as such, you must first contact us to confirm the number and type of pets you wish to bring. Bringing pets to the Accommodation will be subject to agreement to our Pet Policy, which will be sent to you upon your request, and pet stays may be subject to additional charges.

If you bring pet(s) to the Accommodation without our prior consent, without acceptance of the Pet Policy conditions, and without having paid any required additional charges, the Owner (and us, on their behalf) is entitled to terminate your Booking without a period of notice. In such circumstances, you will not be entitled to a refund of any of the Accommodation Charges you have paid.

15.4. We kindly request that you show respect for the local environment, including any neighbours, by refraining from excessive noise or disturbances (including from any pets) that may disrupt other individuals or wildlife during your stay. Please note that neither we nor the Owner can be held accountable for noise or disturbances originating from areas beyond the Accommodation boundaries or beyond our control.

15.5. Neither we nor the Owner can be held liable for changes to the vicinity surrounding your selected Accommodation in comparison to published material, previous visits, or changes that occur during your stay. This includes actions of individuals not directly employed or contracted by us or the Owner that may affect the surrounding area, e.g. changes to the local environment due to natural occurrences (like fires, storms, plant and tree diseases, etc.) or actions undertaken by third parties (such as littering, deforestation, construction work, etc.).

16.1. The images in our promotional and marketing materials and on our website are meant to provide a general overview of the Accommodations in our portfolio. Certain aspects of the Accommodation may have altered by the time you proceed to make your Booking, such as the replacement of furniture or linens by the Owner or modifications to garden layouts. We cannot be held liable in the event of such occurrences.

16.2. Our marketing materials and website are solely our responsibility. They are not published on behalf of, nor do they obligate, any independent organisation whose services are highlighted therein.

16.3. Our website and marketing materials contain copyright material, trade names, and other proprietary information, including, but not limited to, text, software, photos, graphics, and videos. The entire contents of the website are protected by copyright law. Unauthorised users may not modify, publish, transmit, participate in the transfer or sale, create derivative works, or in any way use or exploit, maliciously or otherwise, any of the content, in whole or in part. Any breach of copyright and/or malicious action will result in appropriate claim for damages and costs.

16.4. Some of the images featured on our website and in our marketing materials display beaches in proximity to or accessible from our properties. Beaches are susceptible to significant climatic and natural occurrences, such as erosion and storms. Consequently, we cannot guarantee that the beaches depicted on our website and in our promotional materials will remain unchanged from when they were photographed. While we strive to notify you of any notable alterations, we cannot be held accountable for such natural occurrences.

17.1. We only use your personal information as set out in our Privacy Policy.

18.1. Owners may have their own terms and conditions instead of the Guest/Owner Agreement, which could restrict or exempt their liability to you. In such instances, these terms and conditions will be provided by us or the respective Owner.

18.2. If any part of these Rental Terms (contained herein) is deemed unlawful by a court, the remaining sections will remain valid and enforceable. Each paragraph of these terms operates independently. If any court or relevant authority determines any part to be unlawful, the remaining paragraphs will remain in full force and effect.

18.3. Although we may delay enforcing these terms, we retain the right to enforce them in the future. Our failure to immediately require your compliance with any provision of these terms, or our delay in taking action against you for any breach of this contract, does not waive your obligation to fulfil those requirements, nor does it preclude us from pursuing action against you at a later time. For instance, if you fail to make a payment and we do not pursue it immediately, we reserve the right to request payment at a later date.

18.4. These terms and conditions are governed by English law.